Terms and Conditions

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Effective Date: June 11, 2025
Last Updated: June 11, 2025

These Terms and Conditions ("Terms") govern the sale, delivery, and warranty of all products and services provided by KAROLA Windows (“KAROLA”, “we”, “us”, or “our”). By placing an order or entering into a sales agreement with KAROLA, the client (“you”, “your”, or “customer”) agrees to the following terms:

KAROLA provides custom window and door systems manufactured in accordance with agreed specifications, drawings, and materials confirmed in writing. Final scope, dimensions, and finishes must be approved in writing before production.

All lead times are approximate and subject to production capacity, shipping conditions, and supply chain variability. Delivery timelines are confirmed upon order approval, typically 12 - 16 months. KAROLA is not liable for delays caused by third-party carriers, customs, weather, or force majeure events.

All payment terms are stated in your quote or invoice. Standard terms may include:

• Deposit due upon order confirmation
   
• Remaining balance due prior to release, upon delivery, or as outlined in contract
   
• Late payments may be subject to interest or suspension of delivery

Once production has begun, changes or cancellations may not be possible without incurring material and processing fees. Custom products are non-refundable once in fabrication.

Frames (Aluminum Profiles) - 50-Year Limited Warranty

KAROLA warrants that all aluminum window and door frames will remain structurally sound and free from manufacturing defects for 50 years from the date of delivery. This includes frame integrity, thermal break performance, and surface coatings when properly maintained and installed according to KAROLA guidelines.

This warranty does not cover damage due to:

• Improper installation not performed or authorized by KAROLA
   
• Physical damage, misuse, alteration, or accidents
   
• Chemical exposure, saltwater corrosion, or contact with incompatible materials
   
• Building movement or structural failure

Glass Units – Manufacturer’s Warranty

All insulated glass units (IGUs) are backed by the warranty of the original glass manufacturer. This typically covers seal failure, moisture ingress, and fogging for a period of 10 to 20 years, depending on the specific product used.

KAROLA will support the client in submitting warranty claims directly with the glass manufacturer when applicable.

Hardware – Manufacturer’s Warranty

All hardware components (hinges, handles, locks, sliders, etc.) are covered by the warranty of the hardware manufacturer, typically ranging from 5 to 10 years. Hardware warranties apply to manufacturing defects and normal residential use.

To initiate a warranty claim, contact office@karola.ca with your original invoice, photos of the issue, and a description of the problem. KAROLA will assess the claim and assist with resolution. Site visits, inspections, and repair work may be subject to service fees unless covered by warranty.

KAROLA is not liable for incidental, indirect, or consequential damages, including loss of use, loss of revenue, or damage caused by improper installation or misuse of the product. Our total liability under any claim shall not exceed the original purchase price of the product.

KAROLA products must be installed by qualified professionals and used in accordance with applicable building codes and site conditions. Failure to follow KAROLA’s handling and installation instructions will void the warranty.

These Terms are governed by the laws of the Province of Alberta, Canada. Any disputes shall be resolved in the jurisdiction where KAROLA is registered and operates.

KAROLA Windows
Email: office@karola.ca
Mailing Address: 18 Government Street, Round Hill, AB, T0B 3Z0