Effective Date: June 11, 2025
Last Updated: June 11, 2025

KAROLA (“we”, “us”, or “our”) respects your privacy and is committed to protecting any personal information you share with us. This policy explains what information we collect, when and why we collect it, and how we keep it secure.

We only collect information that is essential for communication, quoting, or fulfilling orders. This includes:

• Client Contact Details – such as your name, phone number, email address, and address (only when voluntarily submitted).
   
• Design & Project Information – such as drawings, specifications, and relevant site or product details required for quoting and manufacturing.
   
• Transactional Information – such as billing details or payment terms, only if a formal sale is being processed.
   
• Basic Website Analytics – collected by our website provider (GoDaddy Airo), which may include general traffic data like page views or location-based browsing trends.
   

Your information is used strictly to:

• Communicate with you about your project or inquiry
   
• Provide accurate product quotes and fulfill orders
   
• Maintain client records for invoicing and warranty purposes
   
• Improve basic functionality of our website
   

We do not sell, rent, trade, or share your information with any third parties for marketing or advertising.

We keep all customer and project information secure and confidential. Project files and financial data are stored on secure internal systems accessible only to authorized KAROLA staff.

• We do not store credit card data or payment information directly.
   
• We do not use third-party marketing tools, ad networks, or trackers.
   
• Website data is handled by GoDaddy Airo under their own privacy policy.
   

You can request to view, correct, or delete any personal information we hold about you at any time.

Please email office@karola.ca with your request.

Our website is hosted and maintained by GoDaddy Airo. Any data collected through the website (such as cookies or analytics) is governed by GoDaddy’s Privacy Policy.

We do not use any additional advertising cookies, newsletter trackers, or embedded third-party services.

If you have any questions or concerns about your privacy, contact:

KAROLA Windows
Email: office@karola.ca
Mailing Address: 18 Government Street, Round Hill, AB, T0B 3Z0